Reservation and Cancellation Policy

Bangor Grande Hotel has the following check-in and check-out times and policies:

Check-In: 3:00 PM
Check-Out: 11:00 AM
Late Check-out Hour: 12:00 PM

Hotel Cancellation Policy:

Please carefully read our cancellation policy. To ensure fair and consistent treatment of all guests our staff have been instructed to follow this cancellation policy without exception. To prevent any misunderstanding, it is important to note that this cancellation policy only applies to guests that book directly with us via https://bangorgrande.com. If you made the choice to book your reservations through a third-party website (there is hundreds of them out there), you are the customer/guest of that company or website and any issues with your reservations must be handled through them. Unfortunately, when a reservation comes in through a third-party online travel website, we are very limited in our options and ability to assist you.

For guests who booked direct: if you booked a “Non-Refundable” Rate or booked within 48 hours of arrival you are responsible for the full cost of room and tax for the length of the original reservation.

All other reservations booked directly through https://bangorgrande.com are fully refundable if cancelled 48 hours or more prior to the 3 p.m. scheduled check in time.

Reservations that are cancelled more than 24 hours prior to the 3 p.m. scheduled check in time but less than 48 hours before will be charged for the first night’s room and tax as a cancellation penalty and any other pre-payments will be processed as a refund to the card used for payment.

If the guest arrives and decides to leave early the total price of the reservation will be non-refundable.

In case of a “no-show”, the total price of the reservation will be charged and is non- refundable.

GENERAL POLICIES & PROCEDURES

The following General Policies and Procedures are applicable to all nightly lodging properties (Hotel, Motel, Inn, Bed & Breakfast, vacation rental or similar) owned and/or operated by Dresser Hospitality Group, our affiliates, or subsidiaries. As part of the reservation process, you will confirm that you have read, understand, accept, and agree to follow the General Policies & Procedures. By making a reservation you are affirmatively accepting and agreeing to our General Policies and Procedures as set forth herein. These General Policies & Procedures are subject to revision, with or without prior notice, with the most current, and legally binding copy, updated and publicly displayed at https://bangorgrande.com.  In the event one or more of these General Policies and Procedures are invalidated by a court of competent authority and venue, all other provisions are valid and remain in full force and effect.

Name on Reservation
All reservations must be in the name of the adult that will be checking into the room. It is important that the name on the reservation be identical to the name on your valid government issued photo identification, as well as the name embossed on your credit/debit card that will pay for the room. To avoid issues during the online registration and check-in process it is important that the person responsible for the reservation have a valid government issued photo identification and credit/debit card that matches the name on the reservation.

Can I Pay for Someone Else?
We understand situations may arise where you would like to pay for a family member or employee to stay with us. In this case, please contact the hotel directly. You may complete a Credit Card Authorization form and provide a copy of the credit/debit card you would like to use as the form of payment.

Maximum Occupancy Limits:
When booking, keep maximum occupancy rules in mind and do not exceed two people max for rooms with a single bed (King), three people max for rooms with a single bed and sleeper sofa, and four people max for rooms with two beds. Please indicate the appropriate number of adults and children 18 and under when making your reservation. You must enter the first and last name of all adults 18 years of age and older that will be staying in the room.

Got a baby? A pack-and-play may be available, upon request, subject to availability. To request a pack-and-play please add it to the notes section of your reservation. Staff will place the properly disinfected pack-and-play with fitted sheet, and a blanket in your room prior to arrival at no added charge.

State Lodging Tax:
All nightly room charges and added lodging related fees such as animal surcharges are assessed a 9% Maine State Lodging Tax in addition to the advertised nightly rate.

Tax Exempt Organizations:
If requesting tax-exempt status please call the hotel directly. You may present your tax-exempt certificate at check-in in order to change the status of your reservation.

Lowest-Price Guarantee:
Our rates are subject to change based upon various factors. For the best prices, we always recommend booking early.  We guarantee our loyal guests, the lowest possible price when they book online, directly at https://bangorgrande.com. If by chance you find a lower rate on a third-party site, please contact the hotel directly as we would be happy to price match.

Non-Refundable Rate:
If you book a non-refundable rate either directly through the hotel’s website or through an independent third-party website, your reservation is exactly as said, Non-Refundable. You will be charged the full amount of the predicted room & tax for your stay, at the time of booking. Anon-refundable rate is generally offered on advance purchase promotions or through a last-minute promotional type of offer and are clearly marked as non-refundable.

Payment Policy:
All “non-refundable” and advance purchase rate reservations will be at once charged the full amount of room and 9% Maine State Lodging Tax, to the card provided at the time of reservations. If your card is declined your reservation will automatically be canceled.  If your reservation is for a future date, we will charge your credit card for the full amount of anticipated room and 9% Maine State Lodging Tax at the time of check-in or before 11:30 p.m. on your scheduled day of arrival if you haven’t arrived yet. If your card is declined while checking in, you will need to utilize an alternate card as our properties are cashless. If you are not at the property and your card declines your reservation will be cancelled.

Maximum Length of Stay:
The nightly accommodations bookable through Dresser Hospitality Group include traditional hotels, motels, and inns that provide comfortable, safe and affordable rooms for vacationers, business travelers, groups and other short-term guests. While most feature a mini fridge, they do not provide adequate food storage or cooking facilities to support a healthy lifestyle. When searching for accommodations, the maximum length of stay at one of our nightly accommodations is 28 days (4 weeks) from time of check in. The only exception to this policy is for corporate accounts with a contracted block of rooms that are used on a revolving crew basis or crews that “go home” set days of the week, etc. 

Incidental Deposit Authorization:
The property reserves the right to authorize/hold a $200 damage/ smoking deposit that will be released at check out, at managements discretion. It is a criminal offense in Maine to damage property of an Inn Keeper, or to defraud an Inn Keeper. Any unpaid fees or damages will be prosecuted if necessary.

11:00 A.M. EST – Check Out
You can check-out any time up until 11:00 AM EST.  If you need more time, we may approve a courtesy hour allowing you to check out at 12:00 PM however this is based upon occupancy and availability. If you anticipate needing a late check out, please notify us as soon as possible. We offer later check out on a first requested basis.  Please note that a detailed inspection of the room is made after the check-out time, and we reserve the right to make charges for any damages or breakages found before the room is occupied again. Bed linen and towels should be placed where they were originally found. The bed linen and towels are not gifts and should remain in the room at check out.

Smoking Policy
All guest rooms, common areas and a 20-foot radius of any public entrance is considered “No Smoking” at all properties. There is a designated smoking area at each property that is away from the building and complies with applicable state and local smoking laws.  Smoking of tobacco, marijuana, or any other substance in any guest room whether via rolling paper, pipe, bong, foil, spoon, vape or other manner is strictly prohibited. Any guest who chooses to smoke in a guest room, or in a common area or within 20 feet of a public entrance will immediately be charged $200 smoking fee, and be asked to leave the property, and will not be entitled to any refund. Please be advised that for the safety of all guests, our rooms may be equipped with one or more of the following devices. Traditional smoke/co2 detectors, tamper detectors capable of discretely alerting staff if a device is covered or the airflow is out of normal ranges, and/or concealed air monitoring and analysis devices to detect the presence of vape, tobacco, marijuana and narcotic smoke with silent notification to on duty staff. In addition to forfeiting all deposits and fees any guest tampering with a safety monitoring device could face criminal prosecution at the discretion of the state fire marshal’s office.

Extending Your Reservation 
Please stop by our front office when extending your reservation to assist you.

If you booked your reservation directly with us at https://bangorgrande.com and would like to stay longer than your scheduled departure date please stop by the office, and we will gladly assist you. Assuming space is available we may be able to keep you in the same room. In the event the property you are currently at has no further availability we may be able to accommodate you at one of our other nearby properties. If you booked through a third party, these reservations cannot be modified or extended by the property. You can however go to https://bangorgrande.com and check availability for the room type and dates you would like to add. If you book direct, you will receive the best available price.

Children Stay Free
A maximum of two children under 18 years of age stay free of charge per room utilizing existing bedding and in compliance with the maximum room occupancy limits stated herein. We do have roll away beds available upon request and availability. Only one roll away bed is permitted per room due to fire-code.

Animals
Are we pet friendly? You bet, in designated rooms only. We do allow dogs only and service animals. By default, all room types designated as “pet friendly” have a $20.00/+tax per dog, per night, animal surcharge that will be an additional fee posted to your bill at check-in. Out of consideration for our staff and guests with allergies, no animal of any type may enter a room that not designated as pet friendly. If management learns of an animal in a room that is not designated as animal friendly the occupants will be asked to leave immediately with no refund allowed and will be responsible for an additional $200 professional deep cleaning fee. If there are no animal friendly room types available at your desired property, please expand your search, we may have animal friendly room type available at one of our nearby properties. If you need assistance call us. We will do our best to accommodate your request. A maximum of two dogs allowed per room. Please make sure your furry friends do their business in the designated area and stay on a leash when outside the room. No animals in the lobby area, pool area, or other areas where food or drink is offered. Animals are not left unattended at any time in rooms at any time. No cats, venomous creatures, endangered species or other animals otherwise restricted by local, state or federal law.

Quiet Hours
10:00 p.m. to 7:00 a.m. are considered quiet hours.

Guest Parking
By parking a vehicle at our property, you (and your guests) are doing so on your own risk. The hotel assumes no responsibility or accept liability for damage, accident or loss to your vehicle or private property.  Only properly registered and operating vehicles of guests currently registered and staying at the property may be parked on our property. Except for tasks performed by a properly licensed tow operator in the course of removing a vehicle from our property, no mechanical work may be performed in our parking areas. We reserve the right to tow improperly parked, abandoned or nuisance vehicles at vehicle owners’ expense, with or without prior written notice.

Park and Fly

We do offer Park and Fly to registered guests only. You must stay one night with us, either before your trip or on the return. Please let the front desk know upon check in if you would like to participate in our park and fly program to register your vehicle. We do require a set of keys be left behind in case the vehicle needs to be moved for parking lot maintenance. The fee for parking while you are away $10 per day. Parking is at your own risk. The hotel assumes no responsibility or accept liability for damage, accident or loss to your vehicle or private property.

Minimum Age
You must be 21 years of age, or older, to make a reservation and/or check in at all properties.  Children under 18 years of age may stay at our properties only when accompanied by a parent, legal guardian, or authorized group chaperone.

ADA Policy
All properties are compliant with the Americans with Disabilities Act (ADA). We offer accessible rooms within the hotel. Please ensure you book an ADA room type when booking and include any special requests in the comments section of the online reservation form. We strive to assist our valued guests that may need special features to make the stay more enjoyable. We will reply to all requests and will do our best to accommodate all reasonable requests for services. If you are traveling with a pet, please be sure to select an ADA Room that allows animals. Please ensure requests reach us by placing it in the comments section of the online reservation form, or by calling us directly.

Room Cleaning Policy
Housekeeping service is offered daily. However, if you are staying for a week or more housekeeping is required to service your room at least once every 3 days.  Should you need fresh towels, linen, trash bags, toilet paper, toiletries, etc. please stop by the desk and we will assist you. Please note that staff are not permitted to enter guest rooms while guests are assigned to the room, in compliance with CDC social distancing guidelines. There is no discount offered if housekeeping services are denied by guest.

Firearms Policy
Any guest or visitor who is in possession of a firearm on our property is personally responsible for abiding by all applicable federal, state and local laws with respect to firearms and assumes all liability associated with such responsibility.

Guest Safety Policy
As part of our commitment to guest safety, employees will never disclose the identity, room number or presence of a guest to anyone other than appropriate law enforcement with proper authority.

Am I a Guest or Tenant
All transactions conducted between us(Innkeeper) and you (Guest) are done in accordance with the Maine Innkeepers Act and laws. Nothing herein, expressed or implied shall ever create a landlord/tenant relationship between us (Innkeeper) and you (Guest). We do not authorize the use of our property address as a legal place of residence for any guest

Mail and Packages
If you are expecting a package while staying with us please inform the front desk. We will note your reservation and hold your mail and/or package at the front desk for you to pick up at your convenience. The name on the package will need to match the name on the reservation. If we receive mail and/or package addressed to a non registered guest it will be marked “UNKNOWN – Return to Sender” and given back to the person attempting the delivery.

Visitors and Callers
It is the guest’s responsibility to communicate their room number to any person they wish to have visit them. If someone calls or appears at the property asking for a guest, we will never confirm or deny whether that person is or has previously stayed at the property.

Audio & Video Recording
Security cameras both visible and concealed as well as ones capable of audio recording and/or two-way audio communication are in use in public spaces, staff work areas, offices, rooms, hallways, pool, etc. The visual presence of recording device in no way guarantees that such device is monitored or that such device is programmed to be operational or recording at any given time. We have staff on property 24×7 and take the privacy and safety of our guests seriously by entering the public areas of our property you acknowledge and affirmatively consent that audio and video recordings may be used in common areas of the property to help deter criminal activity and aid in the apprehension of suspects should the need arise. The hotel assumes no responsibility for any personal bodily injury incurred while using the pool/fitness center facilities, where available. If you use the pool/fitness center facilities, you do so at your own risk.